Terms & Conditions
By entering the Graft House Membership on a 12-month basis, you agree to the following terms and conditions:
Payment: Payment will be made promptly and in accordance with the Direct Debit Terms and Conditions agreed to when undertaking the membership. The monthly payment is not dependent on the booking of a session. You will still be liable for payment even if you choose not to undertake a session during the monthly period.
Class Access: As a 12-month member, you are entitled to book onto any of the Graft House Gym classes in the timetable and also have open gym access during all opening hours.
Injury or Payment Issues: In the event you are injured or become unable to make payment during the 12-month period, the gym management has the discretion to reimburse or cancel the contract. You may be required to provide medical evidence or other suitable documentation to support your claim.
Cancellation: In the event of cancellation of your 12-month membership, you will be required, as per this contract, to pay the outstanding balance left on your 12-month contract.
By entering the Graft House Membership on a monthly rolling basis, you agree to the following terms and conditions:
Payment: Payment will be made promptly and in accordance with the Direct Debit Terms and Conditions agreed to when undertaking the membership. The monthly payment is not dependent on the booking of a session. You will still be liable for payment even if you choose not to undertake a session during the monthly period.
Class Access: As a monthly rolling member, you are entitled to book onto any of the Graft House Gym classes in the timetable and also have open gym access during all opening hours.
Injury: In the event you are injured during the monthly period, the trainer has the discretion to reimburse or cancel the contract. You may be required to provide medical evidence to support your claim.
Cancellation: You must provide the gym management with 14 days’ notice prior to the cancellation of your membership. If the payment date falls within the 14-day notice period, you will still be charged, and your membership will be valid until the next scheduled payment date, when cancellation will take effect.
By entering into the initial month trial, you agree to start your trial month on the date of purchase:
Payment: You are not liable to pay anything after this payment and can choose to leave the gym without any payment once your one-month trial membership expires.
Class Access: This membership allows you to book onto any of the classes in the Graft House gym timetable.
By entering into the initial month trial, you agree to start your trial month on the date of purchase:
Payment: You are not liable to pay anything after this payment and can choose to leave the gym without any payment once your one-month trial membership expires.
Class Access: This membership allows you to book onto any of the PM classes in the Graft House gym timetable.
Restrictions: This membership does not allow you to book onto the following classes: 5:30am, 6:30am, or 7:30am.
By entering into the initial month trial, you agree to start your trial month on the date of purchase:
Payment: You are not liable to pay anything after this payment and can choose to leave the gym without any payment once your one-month trial membership expires.
Class Access: This membership allows you to book onto any of the classes in the Graft House gym timetable.
Personal Training Terms & Conditions
By entering into a monthly personal training plan, you agree to the following terms and conditions:
Payment: You agree to pay your chosen training plan fee promptly every 4 weeks on a date of your choosing (this must be the same date each month). You may choose to pay electronically or in cash; a receipt will be given upon transaction.
Plan Selection: You may select a different training plan each month, if you wish, but these terms and conditions remain the same regardless of the plan you choose.
Session Redemption: It is your responsibility to redeem the allocated number of training sessions within your desired plan within a 4-week period.
Holiday Notice: If you have holidays booked, you must inform your trainer of the dates as soon as possible.
Holiday Planning: It is your responsibility to redeem your training sessions beforehand to cause minimal disruption to your training schedule. Any training sessions missed as a result of poor holiday planning will not be redeemable after the monthly session end date.
Illness or Unforeseen Circumstances: If you cannot attend a training session due to illness or unforeseen circumstances (e.g., work commitments), you must inform your trainer as soon as possible and rearrange an alternative date within the 4-week training plan period.
Missed Sessions: If you fail to attend or redeem your allocated number of training sessions within the 4-week period, you understand that you are not entitled to any refund for missed sessions, nor can you redeem these sessions after the period has ended.
Plan Termination: If you wish to terminate your plan, you must give your trainer at least 4 weeks’ notice. Any remaining sessions should be redeemed within those 4 weeks.
Trainer Availability: If your trainer cannot attend one of your training sessions, they must inform you as soon as possible and allow you to rearrange at a suitable time and date, which may fall outside of the typical 4-week training plan period if it is not possible to rearrange during that time.
Everyone will go through a free consultation with the training where you will outline your goals etc and also your desired training times.
You are agreeing to sign up to a 12 week membership.
The payments of £179 will be collected on the 1st of each month. You are agreeing to give at least 4 weeks notice period if you wish to stay on the membership or to cancel your current membership.
Booking onto sessions:
You will have access to 6 classes over the week.
6am – Monday, Wednesday and Friday
6pm – Monday, Wednesday and Friday
You can book onto any of the following classes but there is a limit of 6 per class. Once they are full you can join the waiting list and the person will need to give 12 hours notice of cancellation onto the class. If you are next on the waiting list you will automatically be booked onto the class.
At Graft House Gym, we understand that life can be unpredictable, and sometimes you may need to cancel your scheduled classes. To ensure a smooth experience for all our members, we have established the following class cancellation policy:
Cancellation Notice:
• Members must cancel their class reservation at least 12 hours before the scheduled start time. This allows other members the opportunity to book the available spot.
Late Cancellations:
• Cancellations made within 12 hours of the class start time will be considered a late cancellation.
• A late cancellation fee of £5 will be charged to the member’s account.
No-Shows:
• If a member does not show up for a scheduled class and fails to cancel their reservation, a no-show fee of £5 will be charged to their account.
• Repeated no-shows (more than three times in a month) may result in temporary suspension of booking privileges.
Waitlist Policy:
• If a class is fully booked, members can join the waitlist.
• Members on the waitlist will be automatically enrolled in the class if a spot becomes available. An email notification will be sent to confirm enrolment.
• Standard cancellation policies apply once a member is enrolled from the waitlist.
Emergency Cancellations:
• We understand that emergencies happen. If you need to cancel a class due to an emergency, please contact our front desk as soon as possible.
• Emergency cancellations will be assessed on a case-by-case basis, and fees may be waived at the discretion of management.
Class Cancellations by Graft House Gym:
• In the event that Graft House Gym needs to cancel a class, members will be notified as soon as possible via email or phone.
• Members will not be charged any fees for classes cancelled by Graft House Gym.
• We will make every effort to reschedule the class or provide alternative options.
Refunds and Credits:
• Fees incurred from late cancellations or no-shows are non-refundable.
• No credits will be issued for late cancellations or no-shows.
Booking and Cancellation Process:
• Members can book and cancel classes through the Graft House Gym app, website, or by calling the front desk.
• Ensure that your contact information is up-to-date to receive timely notifications regarding your bookings.
Non-member Drop-Ins:
For non-members purchasing a one-off drop-in session, you agree to the following terms and conditions:
• Payment: You are still required to pay for the session even if you don’t turn up for the session for any reason.
• Class Access: This purchase will allow you to book onto any of the Graft House Gym classes in the timetable and also one open gym entry in a 24-hour period.
We appreciate your cooperation in adhering to our cancellation policy. This helps us maintain an organised and fair system for all members, ensuring everyone has a chance to participate in our classes. For any questions or concerns regarding the cancellation policy, please contact our customer service team at info@grafthousegym.co.uk or 07837 239166.
